Most Frequent Questions

How do I order prints and enlargements of my digital pictures?
What is the normal turn-around time for my orders?
How do you ship my orders to me? How long will it take for my orders to arrive?
What paper surfaces can I order?

You may choose to have your prints made on either matte (lustre) or glossy Kodak photographic paper. Please select just one surface per order.

How long will iPrints last? Will my enlargements fade or streak?

The Kodak photographic paper we use is rated by Kodak as having a dark life…the amount of time the color on the picture will remain stable and unchanged if kept dry and out of the light (as in a pH neutral photo album)…at over 100 years. Keeping time will be less if the print is kept in bright sunlight or under fluorescent lights. There is no way to say exactly how long such an exposed print will last before a color shift. However, today’s silver halide photographic prints will last far longer than previous photographic papers. We think it’s safe to say that with normal viewing you and your family (or clients) will enjoy viewing the prints and enlargements we'll make for you for many generations. Ink jet prints you make yourselves, by comparison, may fade or streak in anywhere from a few months to several years.

What if I’m unhappy with my prints?

Your satisfaction is our #1 priority. If, for some reason, you’re unhappy with the prints or enlargements you receive please let us know by calling our Customer Service Department toll-free at (800) 327-1776 or by returning the prints to us with a note explaining the problem. We will either improve your print(s) or let you know why it cannot be improved. If you are still dissatisfied…for any reason…you may return your order for a complete refund. The following questions and their answers will give you some tips on what you can do to get better digital pictures.